This page sets out the terms of your use of this website.
Please do not use this site if you do not agree to the terms below. If you have any questions about this site, please contact us.
No Attorney-Client Relationship
Please note that the information provided on this site is not tailored to your particular circumstances and is not legal advice. Information provided on this site, and any information you may post to this site, will not create an attorney-client relationship between us. If you would like us to assist you on a matter, please contact us directly.
In order for us to act for you, we need to carry out conflict checks and agree to the representation. Please do not send us any confidential information before we have agreed that we will act, as we may not be able to treat that information as confidential or privileged and we may be acting for a party that is adverse to you.
Service of Process
We do not accept service of process by email unless (a) we have confirmed in writing that we are authorised to accept it for a particular matter, and (b) the email is sent to both service@radiantlaw.com and a principal of Radiant Law.
Limitation of Liability
Although we make reasonable efforts to keep the information on this site current, the law or other circumstances may have changed before this site is updated. You should confirm any information provided with a lawyer. We make no warranties, representations or claims with respect to any information provided on this site, including without limitation its accuracy, completeness and suitability for any purpose. Neither Radiant Law Limited nor any of its employees or contractors will be liable to you or anyone else as a result of any loss from the use of any information on this site.
Links
We are not responsible for any other websites that we link to from this site. Linking does not necessarily mean that we endorse or approve the content of websites to which we link.
Copyright
We claim copyright to this site. You may use the information provided on this site by reading it in your browser or printing out copies for your personal use, but we reserve all other rights. Please contact us if you would like to reuse any of this information. We do not agree to you framing content on this site.
Limitations on Use
The owners of the email addresses published on this site do not wish to receive, and you are prohibited from sending to them, unsolicited commercial email messages for goods or services. You are also not allowed to attempt to interfere with the proper functioning of this site.
Radiant Law
Radiant Law is the trading name of Radiant Law Limited, a company registered in England with company number 07376606, VAT number GB997921744 and with its registered office at International House, 36-38 Cornhill, London EC3V 3NG. We are authorised and regulated by the Solicitors Regulation Authority.
CONCERNS AND COMPLAINTS
Raising concerns to the Legal Ombudsman and the Solicitors Regulation Authority (SRA)
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact your Radiant Law account lead to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure terms in your engagement letter. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint,
and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
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