Smart use of technology is at the heart of how we work. We have built bespoke solutions designed to deliver high-quality contracting at speed, empowering our tech-savvy lawyers to do what they do best: delight customers and build relationships that matter.
AI is a foundational part of legal service delivery. It can improve speed and quality, reduce cost, accelerate the development of lawyers, and provide deeper insight into legal workflows.
We have been actively using AI since our launch in 2011. Our journey began with expert systems built for document automation, and today AI is embedded across the way we work. Our approach combines the development of our own platform, Ray, with broad adoption of generative AI across the firm, including Microsoft Copilot agents integrated within our enterprise Microsoft environment.
Ray focuses on legal workflows where determinism, context, and reliability are critical to producing trustworthy results, areas where generative AI and generic SaaS tools often fall short. These include tasks such as issue spotting, risk reviews, and schedule building.
Radiant has always taken a progressive approach to technology. We therefore recruit lawyers who are comfortable using technology and AI in their daily work and who see these tools as an integral part of modern legal practice. Genuine adoption by our team, using technology to think faster, work smarter, and deliver better outcomes is central to our success.
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The Radiant Insight Portal gives clients a clear, real-time view of the work we deliver on their behalf. Clients can access information on individual agreements, playbooks, escalations, governance activities, key metrics, and reporting. It is designed to promote transparency and enable more efficient collaboration and workflow management between Radiant and our clients.
The Insight Portal is a secure web application built to high information security standards, with the protection and strict separation of client data embedded at the core of its design.
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For more than 15 years, Radiant has invested in bespoke workflow and productivity tools designed to streamline the delivery of legal services. These include advanced document automation, our Remarkable add-ins for efficient redlining and editing in Word, our workflow engine Flow, and our rapidly developing AI platform, Ray.
We place strong emphasis on metrics and developing a deep understanding of how our work is performed and how it can be improved. This is supported by a firm-wide culture of continuous improvement, something our clients experience directly through the way we work with them every day.
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Because we focus so closely on process and data, we have developed a rich and continually expanding knowledge base that supports our day-to-day work. This includes SOPs, playbooks, checklists, contract negotiation patterns, and structured insights drawn from the thousands of contracts we have worked on over the years.
This knowledge informs the design of our software tools and AI-enabled workflows. It also generates insights that drive continuous improvement, shaping how we work and strengthening the recommendations we provide to our clients.
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Radiant sets high standards for both data protection and information security. We are ISO27001 certified and have a robust Information Security Management System (ISMS) in place. Vulnerabilities to all our web-facing applications are monitored on a continual basis and we conduct annual penetration tests and risk reviews. ISO27001 is a continuous improvement framework and we are committed to this. Read more about policies and controls on our Trust Centre.
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Radiant came to us from the outset with an innovative mindset and approach to solving our challenges. We didn't want to just add more man hours to the problems, we wanted someone who would provide thoughtful but realistic solutions with smart use of technology where it would really help. The team’s ability to transform our workflow has been amazing.
Strategic Alliances Director
Public Research Institution
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