A contracting process that flies
Managed legal support for high volumes of day-to-day commercial contracts that lets you focus on more strategic work
Radiant Law has pioneered a new approach to supporting your day-to-day commercial contracts, including sales, procurement, NDAs, supply of goods and services, licences and more - allowing your business to deliver better results and your legal team to focus on the most valuable work. We can support the entire contracting process, from intake and triage through drafting, negotiating, approvals and signing.
Fast and reliable: We turn around over 75% of contracts within half a day.
User-friendly and commercial: Our team are surprisingly friendly (for lawyers) and their focus is on getting deals done (safely) and building great relationships between the parties.
Keeps getting better: Continuous improvement is at the heart of our service and you will have access to the data to see it happen.
No cost surprises: Everything we do is fixed price (we don’t even keep timesheets!)
Piloting the service before you commit
Our managed legal services pilot allows you to make a short-term commitment in a low-risk environment. You’ll be able to trial how the system works over a short period of time and on a fixed number of agreements before deciding to roll it out more widely.
Throughout the pilot we will be supporting agreements, helping get them off your team’s desks and fine-tuning the contracting processes so that they work brilliantly within your environment. Regular governance calls enable us to make sure the service is meeting your needs.
Timeframe: A pilot typically takes 1-2 months.
At the end of the pilot, you will have
- a defined process with the legal team and business teams,
- an intake form
- document automation where appropriate
- a process map
- metrics on your work and your internal clients.
It also gives you a chance to familiarise your legal and business teams with a new way of working, and to see and evaluate process improvements and speed to close. and you are then able to decide whether the service is really adding value, and whether you want to proceed. We’ve written more about pilots (and much more) in our Guide to Buying Managed Legal Services.
How the process works
We follow a five step process to deliver our commercial contracting service:
Step 1 : Scoping
Working with you, we identify the contracts to be supported, clarify your needs and priorities and agree a tailored process that fits with how you work.
Timeframe: 1-2 weeks
Step 2 : Preparation
We set up to take on the service:
- creating or fine tuning existing playbooks setting up the processes and systems such as dashboards and
- automating the initial documents
- Agreeing escalation and governance process
Timeframe: 1-4 weeks
Step 3 : Pilot
Running a pilot allows you to experience the service and make sure that it really adds value.
Step 4 : Run
The next step is to scale up the service and fill the support volume. We move to a full governance model so that we make sure that the service keeps meeting your needs and that any issues are quickly dealt with. We track performance against service levels and you will be able to see the live performance and the status of individual matters through our real-time dashboard.
Step 5 : Continuous Improvement
We believe that everything can be improved, so we have a formal quarterly programme to identify your priorities. Then, in parallel with delivering the service, we deliver three to four improvement projects during the quarter. At the end of it, we report back on what has been achieved and set the priorities for the next quarter. As part of this process, we create heatmaps of your contracts, identifying the points that are being over-negotiated and where templates and playbooks can be improved.
The continuous improvement process means that you know that the business will keep getting a better service.
Why we work the way we do
Our mission is to improve the contracting process, helping your team keep delivering better results for your business. We believe that commercial contracts are critical to our clients’ businesses, but the way the contracting process currently works can be vastly improved.
Solutions need to be tailored and there isn’t one size that fits all - so we build customised services that fit within your team and are focused on helping you solve your challenges and meet the needs of your business.
We know that automation helps, so we use the best of what is available in the marketplace and where the right systems don’t exist, we build our own, like Remarkable and Flow. We introduce lawtech into your world without you having to run your own IT projects.
We believe that improving contracting is a journey and that it must be guided by your needs. So we work with your team to make it easy to get going and then keep on improving based on your priorities through our continuous improvement process.
The result is that we can accelerate you through the different stages of maturity of your contracting processes and help you become a market-leader in how you enter into and manage your contracts.
Frequently Asked Questions
We understand that moving to a new approach can feel risky. So we make a number of commitments to make sure that the service just works:
The business is used to how we support them. Will it change?
Our lawyers will act as an extension of your in-house team. They will think the same way, ask the same questions, understand your systems and processes at a granular level and have the same approach to the business.
How will I know what I will pay?
We provide services on a fixed-price basis and don’t charge hourly rates. The bundle of contracts to be supported and pricing will be set and agreed with you upfront.
Will the service be consistent?
We use playbooks to ensure that the contracts we negotiate reflect the positions you are comfortable with. These will be approved by you as part of the set-up and as they evolve. Where novel issues arise, we will escalate these to you for your guidance.
Will I actually get this off my desk?
We will update the playbooks to ensure that we don’t ask you the same question more than once. You decide when we will escalate issues to you, which will be described in the playbook.
Will I own the playbook?
Yes. The playbooks and any improved templates are your documents. If the services terminate, the latest versions will be provided to you.
How will I know what is going on?
The playbook will ensure that we are not going beyond the positions you are comfortable agreeing, and include the rules for when to escalate. During the pilot we will agree service levels so that you (and the business) knows when to expect a response from us. You will also have management information via a live dashboard allowing you and your team to track performance against key metrics. There will also be regular governance meetings to update you on account progress and address any concerns.
Will the solution keep getting better?
Through our continuous improvement process, we will improve the account every quarter. We will update you at the end of the quarter on what has been achieved and agree the priorities for the next quarter based on your needs.
Will I have the same people supporting me?
A team of lawyers will be allocated to your account, led by an experienced Radiant lawyer (your ‘account lead’). Our lawyers support multiple accounts so that we can handle spikes in volumes.
How will spikes and volume fluctuations be handled?
Our services are scalable to ensure a consistent level of service through periods of high demand or staff holiday leave. While a standard team will be allocated to your accounts, other Radiant lawyers (think of them as the ‘bench’) will be ready to step in and support as and when needed.
What happens if there is a change in the team supporting me?
We will always inform you of any team changes and will introduce any new joiners to you and the business. We have a detailed onboarding and training process to ensure that team members fully understand the account before starting to support you.
The value for you and your team
Our commercial contracting service gets high volume contracts off the desks of your team and lets them focus on the strategic work, delivering business value in all the other areas that need attention.
At the same time, we will help you deliver more business value with the supported contracts themselves, by speeding up the contracting process, handling volume spikes and delivering revenue and your projects faster. And you will be able to show the improvements, with better data and live dashboards.
We also help you meet the “more for less” challenge by delivering a highly efficient and cost-effective service that can scale to keep up with business demands, allowing you to get more done within your budget.
And there are other benefits:
- You will add technology to your environment, without having to run large IT projects or make significant investments
- Knowledge will be captured in one place, which means that you don’t need to keep retraining staff when people leave
- You will know that your contracts are being handled consistently, reducing risk and putting you in control
As one client told us: “what you do is the one thing I don’t have to worry about”.