Outsourcing and technology deals
Getting to the point on large deals
The Radiant team has supported some of the largest outsourcing and technology deals, with deal values in the hundreds of millions or even billion pounds. Acting for both customer and suppliers, we use an objective-led approach to focus on what really matters with a collaborative style to negotiate deals that work for both parties.
Whether your deal involves traditional outsourcing, offshoring, shared services, building an offshore captive, second or third generation outsourcing or taking services back in-house, Radiant Law’s team has the relevant expertise, experience and processes to assist you.
We have extensive experience in all aspects of IT outsourcing including cloud, infrastructure, networks and application development and maintenance outsourcing. We have also advised on many business process outsourcing transactions, including HR, knowledge processing, finance and administration and facilities outsourcing. We can also assist you with complex systems implementations, hardware and software procurement and IT service agreements. Many of the deals that we support involve global roll-outs.
Acting for Customers
If you are the customer, we can assist you through the whole outsourcing deal cycle, including the creation of the RFP, evaluations, negotiations, through to contract closing and contract management.
We help guide the approach to the RFP processes, including deal structuring, optimal competitive approaches and approaches to issues such as the use of integrators, global structures and alternative contract models.
We support the development of the RFP, from the terms and conditions through documenting the services and the service levels, transition and transformation, exit assistance, advising on appropriate governance tools and approaches to pricing models.
We have tried and tested service descriptions, service level regimes and charges structures for all types of outsourcing services, which can be tailored for the specific scope of services and rapidly accelerate the speed at which the RFP can be sent out to the market.
We evaluate RFP responses, using the evaluation tools that Radiant Law has developed as part of its objective-led contracting methodology, which can be refined in consultation with the client based on its objectives. This enables a detailed evaluation of supplier responses in very short timeframes and provides for a user-friendly executive report as an evaluation outcome, facilitating speedier decision making.
We support the negotiations process across all the terms and schedules, with a focus on the client’s objectives to ensure that ‘noise’ is minimised and the contracts can be closed faster. Upon completion we assist with the approvals process, including briefing stakeholders and providing a report on how the negotiated agreement meets the client’s objectives.
Acting for Suppliers
If you are the supplier, we can assist you with the responses to RFIs and RFPs through negotiations to contract completion and beyond to supporting the management of the contract.
We can help you develop a strategy to respond to customer requirements in a way that manages commercial risks, meets your objectives and ensures that your response is market competitive.
We can assist you throughout the contracting process with the support you need to meet aggressive timelines.
We can also assist you after the closing with contract management, including issue and dispute management, contractual changes and keeping your contracts up to date.
How to get started
To discuss how we can help you with your outsourcing or technology deal, complete our enquiry form, call us on +44 203 865 1200 or send us an email to set up a short, free of charge consultation meeting.