We offer an intake and triage process that can either be based on structured forms which we create to accept instructions or an online portal that we provide. The portal can be supplemented with training videos, key documents and expert system applications to enable self-service.
Where matters are raised by the business, the instructions are reviewed by a lawyer against pre-agreed criteria such as value and risk factors. The matter is then allocated through an agreed process to either a Radiant Law or client lawyer. For simple issues, this process is automated using Flow, our workflow system.
This managed process allows in-house teams to track key metrics for all matters they support, ensures that the right person is working on each matter and increase responsiveness to the business.