We agree a governance process with the client that meets the client’s needs. Governance usually takes the form of a number of initial calls/ meetings with stakeholders during the set-up stage to ensure alignment, followed by ongoing regular meetings.
At the governance meeting we report on progress against the milestones and cover variances, obstacles and opportunities to improve the service to ensure needs are always being met. In addition, we provide reports for governance meetings to highlight progress and continuous improvement activities.
Management information is available via a live client dashboard, Flow, allowing clients to drill down into the status of specific matters as well as tracking of performance for relevant metrics.