Continuous improvement is at the centre of how we think and act at Radiant Law. We constantly look for how to do things in a smarter way to create value for our clients. Two principles we live by are:
“If you can’t describe what you are doing as a process, you don’t know what you are doing” (Deming)
“There is nothing so useless as doing efficiently that which should not be done at all” (Drucker)
Our aim is for our service to be demonstrably improving on an ongoing basis, ensuring learning is routinely captured, optimised and recycled back into the process. Changes to the services are also delivered in a way as to allow for accelerated progress without affect the immediately quality or experience of internal or external clients.
Key elements of our continuous improvement programme include:
Examples of continuous improvement projects include: