Radiant Law was brought in to help build a solution to improve efficiency and alleviate capacity constraints faced by a large corporate in-house legal team.
We spent three months working closely with our client to analyse the root causes of their capacity constraints. Problems identified included the way that instructions were communicated from the business to legal and the significant time spent by legal on repetitive “business-as-usual” work, creating bottlenecks and distracting them from the complex work where they add the most value.
On the basis of our analysis, we designed and implemented a number of bespoke products to support our client, including:
Our legal support product was based on a detailed analysis of the legal support requests received by our client’s in-house legal team. We created a number of distinct fixed-priced work categories and matters were allocated to these categories depending on the value, complexity and legal risks associated with the deal. This enabled us to ensure that the most appropriate resource was applied to each matter, so as to provide highly cost-effective fixed price legal support to our client.
We effectively became an extension of our client’s in-house legal team and were able to flexibly scale with our client’s needs during crunch periods such as at year end. With distractions minimised, our client’s in-house lawyers were able to spend a significantly greater proportion of their time on complex, high value-add legal work.