We’re excited to be working with a wide range of world-class organisations, where our relationships are built on trust and a commitment to achieve the very best results.

The stories below show just some of the ways Radiant Law’s commercial contracting support delivers real value to large organisations, from global financial institutions to media and retail giants. Take a look (then why not get in touch to talk about how we could be helping to transform commercial contracting in your business, too):

Improving efficiency and managing constraintsReducing capacity constraints

Reducing capacity constraints faced by an in-house legal team

Radiant Law was brought in to help build a solution to improve efficiency and alleviate capacity constraints faced by a large corporate in-house legal team.

We spent three months working closely with our client to analyse the root causes of their capacity constraints. Problems identified included the way that instructions were communicated from the business to legal and the significant time spent by legal on repetitive “business-as-usual” work, creating bottlenecks and distracting them from the complex work where they add the most value.

On the basis of our analysis, we designed and implemented a number of bespoke products to support our client, including:

  • streamlining the matter allocation process by creating a centralised repository for all new support requests and developing an interactive support intake form to collate the relevant information required from the business in a systemised manner;
  • a cost-effective legal support product for “business as usual” work;
  • playbooks to capture standard positions and acceptable fall-backs for common legal issues; and
  • detailed metrics and reporting to measure performance and fuel continuous improvement.

Our legal support product was based on a detailed analysis of the legal support requests received by our client’s in-house legal team. We created a number of distinct fixed-priced work categories and matters were allocated to these categories depending on the value, complexity and legal risks associated with the deal. This enabled us to ensure that the most appropriate resource was applied to each matter, so as to provide highly cost-effective fixed price legal support to our client.

We effectively became an extension of our client’s in-house legal team and were able to flexibly scale with our client’s needs during crunch periods such as at year end. With distractions minimised, our client’s in-house lawyers were able to spend a significantly greater proportion of their time on complex, high value-add legal work.

 
Highly complex agreementsGlobal outsourcing projects

Global outsourcing projects

Radiant Law supported a major investment bank in the outsourcing of a series of IT functions, including their global desktop support, global email hosting and global remote desktop hosting requirement. Each of these projects had a total deal value between £50m and £250m.

We helped our client:

  • build a competitive procurement process for each of the services
  • develop the request for proposal documentation, including working closely with the services team to build the detailed service description and the service levels and provided strategic commercial advice on the service credit, transition and pricing models to drive the right supplier behaviour
  • led the negotiations of the full aspects of the eventual contract
  • provided ongoing support of the contract as it was rolled out world-wide

Each of the agreements was highly complex, supporting at least 40 countries and with local operations in between 10 and 55 countries depending on the particular type of service.  Each agreement was followed by the implementation of local agreements in each country, a major logistics exercise that we supported using a Radiant Law developed managed process built around automation.

 
Automating contracting processesSupporting a sales team

Supporting a sales team

Our client, a stock exchange, wanted to streamline the contracting process for their trade matching, validation and reconciliation SaaS product. The key need was to shorten the time it was taking the team to close contracts and hence realise revenue sooner. Working closely with the head of sales, we refined the client’s standard agreement, reducing it from 15 to 7 pages and limiting the pricing options that could be used to only those that are approved (out of the many that were found to be being offered by the sales team). We then automated the contract creation, so that the sales team could create tailored versions using a simple online form in less than five minutes, without the need for legal review.

The contracts can now be sent out by the sales team directly. When a mark-up comes back it is sent to Radiant Law and we do a further mark-up based on pre-agreed positions. To support this process we built, and continue to maintain, a playbook that tracks every issue that we see in negotiations with standard responses and fall back positions. If any issues remain open after the initial round of mark-ups, we support the client in negotiations with senior level support, allowing negotiations to typically be closed in one or two short calls. Data is then extracted from the contract for ongoing contract management. Through measurement and on-going process improvement, contracts are now being closed in days rather than weeks.

Since starting the project, we have helped our client close over a hundred contracts and counting.

We charge for this service on a flat monthly retainer, irrespective of actual contract volumes, allowing the client to budget for its full legal requirements for the year.

 
Tools and technology to steamline processesHelping teams work smarter

Helping an in-house team to work smarter

Our client provides distribution and logistics services to customers worldwide, and Radiant Law was engaged to provide legal support for a number of their European-focused services.

We focused on improving efficiency and reducing time wastage by using the technology and tools we have developed to standardise and streamline the way that our client’s in-house legal team receives instructions from the business. We also created a playbook to capture our client’s standard positions, which was tailored to each of the services that we are supporting. We reviewed and negotiated contracts against the playbook and saved our client’s legal team significant time by reporting on the key issues from our legal reviews on an ‘exceptions basis’. The playbook was updated after each deal to capture all learnings, and this was shared with our client to help them standardise their legal positions across the team.

As part of our fixed price policy, which gives our clients price certainty and transparency,  we categorised the contracts based on a straightforward matrix of whether matters are simple / complex and whether they are on client paper / customer paper.

 
Standardising complex agreementsCreating fast and efficient processes

Creating faster and more efficient contracting processes

Our client, a global international bank needed to enter into flexible multi-national intra-group outsourcing agreements that had to be rolled-out to each local bank territory/entity.

The bank needed to be able to deliver these complex projects to aggressive timeframes to meet its overall transition timelines and to receive the benefit of these intra-group arrangements as soon as possible. The programme involved at least 20 internal project agreements with underlying local agreements for up to 50 countries per project agreement.

We assisted the bank by creating the form of agreements, based on the bank’s appropriate standard terms, structured so as to allow projects and local agreements to be entered into efficiently and provided a managed legal service to support the bank in entering into both project agreements and local agreements.

 
Adding value to the businessConsulting to an in-house team

Consulting to an in-house team

Radiant Law has been brought in to support an in-house legal team in their wide-ranging programme to make their processes leaner and add more value to the business.

We are working closely with the team to implement a series of 16 mini-projects over a year, with four projects to be completed per quarter.  Initial projects have included:

  • working with the broader team to identify the needs of the business and the international legal team, with the creation of a technology road-map for introduction of systems to improve the effectiveness of the legal support function;
  • reviewing a number of templates to build playbooks of standard positions; and
  • automation of standard contract terms to allow the business to generate contracts without the need for legal review.

Likely next steps will include:

  • creating a new contract intake process;
  • implementing a workflow system to allow the client to start automating their internal processes; and
  • assisting with reviews of their support models from external firms and organisations to optimise by work type.

This type of work while unusual for a “traditional” law firm is well suited to Radiant Law as it falls well within one of our core competencies, which is designing and applying streamlined processes supported by technology, some of it developed by Radiant Law itself. We are increasingly being asked by clients to help with these kinds of projects.

 
Automated contractingSupporting a product line

Supporting a product line

Our client, a global international bank, needed simple and efficient legal terms and conditions to offer multiple products to its clients on its existing platforms globally.

We assisted the Bank by creating an automated contract allowing tailored terms to be generated for the Bank’s customers, speeding up the initial drafting stage and expediting the sales process. The solution also reflected the expectations of various types of the Bank’s clients located and trading globally and of the different products, including in relation to governing law, responsibility for technology and service level expectations.

We also supported the contracting process (including negotiating and amending the relevant product forms with the Bank’s customers and updating the underlying precedents accordingly).

 
Strategic and tactical supportGlobal outsourcing project support

Global outsourcing projects

Radiant Law supported a major investment bank in the outsourcing of a series of IT functions, including their global desktop support, global email hosting and global remote desktop hosting requirement. Each of these projects had a total deal value between £50m and £250m.

We helped our client:

  • build a competitive procurement process for each of the services
  • develop the request for proposal documentation, including working closely with the services team to build the detailed service description and the service levels and provided strategic commercial advice on the service credit, transition and pricing models to drive the right supplier behaviour
  • led the negotiations of the full aspects of the eventual contract
  • provided ongoing support of the contract as it was rolled out world-wide

Each of the agreements was highly complex, supporting at least 40 countries and with local operations in between 10 and 55 countries depending on the particular type of service.  Each agreement was followed by the implementation of local agreements in each country, a major logistics exercise that we supported using a Radiant Law developed managed process built around automation.

 
Managing disputes and settlementsExit and termination

Exit and termination

We advised a supplier about a failing BPO contract in which the customer was complaining vigorously about delay.  Unfortunately our client had been unable to persuade the customer to enter into any change documentation.  Therefore, by the time we were instructed, the services did not resemble the contract description and the documents did not fairly reflect the extent of the customer’s missed dependencies and changes.

The contract required that, as a next step, the supplier had to invest in several major new projects. This had created a crisis because the customer was threatening termination and would need to procure this work elsewhere (at much greater cost and risk).  However, until the projects were delivered, the contract was loss-making, costing the supplier millions of pounds each month.

Therefore, we helped the supplier to identify its most persuasive arguments and to plan a strategy to engage with and confront the customer. This direct and careful approach helped the supplier to bring the disputes to a speedy resolution.  Our client was able to agree a settlement and some common objectives with the customer to reduce the scope of the contract and to begin a consensual exit.

As part of this process, we also helped our client to insist on better communication and change management to instil better discipline on the customer during the exit period.

 
Needs and recommendations reportingAudit of legal support solutions

Audit of legal support solutions

Engaging with our client, a global publisher, in a series of workshops, we identified the key needs and pain-points experienced by both Legal and the Business in how Legal provided solutions to the global technology procurement team and produced a report containing a detailed set of recommendations.

We proposed a series of solutions that the client would benefit from, including the creation and implementation of a number of documents and processes to allow the legal team more time to invest in business critical deals, maintain control over the templates being issued to vendors, reduce the number of ad hoc instructions, alleviate unexpected and short turnaround times, accelerate contracting and generate proper metrics and data.

 

"They bring a fresh approach and offer innovative and new ideas. They are real visionaries."

Client feedback, Chambers 2016